FAQ

ORDERS


1. Can I still order a product that is out of stock?

Limited editions and original artwork might be sold out, and there is no turning back.However, you can email me for commissions.


2. Can I order an artwork in a different format?

Yes, you can. Just contact me before purchasing it.




PRODUCTS


3. What kind of materials do you use?

All supplies, printers, and papers used in the products of this shop are high-quality materials, thought to be timeless.


4. What about sustainability?

From what I eat, to coming up with ideas, to the production of the artwork and packing, it's all though out as an eco-friendly process. I make sure to contribute with a better and sustainable environment.


5. How can I make sure to feel connected with the original artwork?

Looking at original artwork on a screen is different than in person. Each artwork is numbered from 1 to 10 and signed by hand. Most of the time, the number 1 edition stay in the studio. 



SHIPPING


6. How much time does it take the shipping?

Original artworks are ready to be shipped within ten business days. Consider an extra margin for the shipping company to get the piece to your door. All products sold are designed and made manually, and take their time. Although we usually have the limited editions in stock, we might have to manufacture what you ordered specifically and shipping might be delayed, up to two weeks after your order is placed. If this is the case, we shall contact you and inform you about the situation as soon as we can.



7. Why the shipping cost is pricy, even for small pieces?

I send out the product as a package and not as letters. I pack each piece carefully in a hard box to protect the artwork and avoid damages and bending.


8. How about international shipping?

That's all fine. Just note that international recipients are responsible for duties and taxes upon delivery.




AFTERSALE


9. I've received the piece damaged, what do I do?

In the unlikely event of a damaged piece during the shipping, please send me an email with a photo of the product within 24 hours upon receiving, to arrange a replacement. Otherwise, all sales are final.


10. Do you have any return policy?

Unfortunately, I can't offer a return policy given my small infrastructure. If you are not happy with your order I encourage to send over your feedback for future improvements!